How to Raise a Complaint
At Dental and Medical Clinic, we are committed to providing the highest standard of care and service to all our patients. However, if you feel that your experience with us has not met your expectations, we value your feedback and want to address your concerns promptly and thoroughly.
We aim to resolve any issues or concerns as quickly and effectively as possible. Here are the steps you can take to raise a complaint:
1. Speak to a Member of Our Team
If you are unhappy with any aspect of our service, please first speak to a member of our staff. Often, concerns can be resolved immediately at the time of your visit or shortly afterward.
2. Contact the Clinic Manager
If your concern is not resolved to your satisfaction, you can escalate it by contacting the Clinic Manager. You can reach them:
- By email: info@klinika.co.uk
- Clinic Manager
Dental and Medical Clinic
98 Longbridge Road,Barking,Greater London IG11 8SF,UK
Please include as much detail as possible, including your name, contact information, the nature of your concern, and any relevant dates or supporting information. This will help us investigate your complaint effectively.
3. Our Complaints Process
Once we receive your complaint, we will:
- Acknowledge receipt within 3 working days.
- Investigate your complaint thoroughly and fairly.
- Provide you with a formal response within 20 working days. If additional time is required, we will keep you informed of the progress and explain the reasons for the delay.
Feedback and Continuous Improvement
Your feedback is valuable to us. Whether it is a concern, complaint, or suggestion, it helps us improve and maintain the high standards of care we strive to achieve.
Thank you for giving us the opportunity to address your concerns. We are committed to ensuring that every patient’s experience with Dental and Medical Clinic is positive and satisfying.